Warranty Information

Warranty Policy

With Cricket World Australia, 

Here is a guide to each Product Type, Warranty Period & Warranty Cover, however we will take each case individually and do everything we can to repair or replace any damaged gear to meet the satisfaction of our customers. 

Cricket Bats

Cricket World Australia provides a 12-month manufacturer's warranty for all cricket bats purchased from their showroom or online store. This warranty covers:

• Broken handles
• Split clefts
• Large shoulder cracks

However, the warranty does not cover damage caused by:

• Yorkers
• Normal wear and tear (surface cracks)
• Improper preparation or maintenance
• Excessive bowling machine use
• Moisture damage
• Improper use

It's important to note that bats over 12 months old or used for more than one season are not covered under warranty.

Protective Gear

Protective equipment comes with a 12-month warranty covering split seams or stitching.

Bags

Cricket bags have a 6-month warranty that covers:

• Split seams or stitching
• Broken zippers
• Wheel faults

Note that damage from dragging bags up and down stairs is not covered.

Footwear

Cricket shoes are covered by a 6-month warranty for:

• Split seams or stitching
• Spike blowouts
• Sole separation

Helmets

Helmets have a 12-month warranty period. While damage caused by cricket balls is not covered, the micro-adjustment feature is included in the warranty.Cricket World Australia emphasizes that all warranty decisions are at the manufacturer's discretion, and the average assessment and repair time is about 14 working days.This comprehensive warranty policy demonstrates Cricket World Australia's commitment to customer satisfaction and product quality, ensuring peace of mind for cricket enthusiasts purchasing equipment from their store.

All warranty decisions are at the discretion of the manufacturer.

It takes an average of 14 working days to assess and / or repair the problem in conjunction with the manufacturer.